Shipping Schedule
*Due to the COVID-19 pandemic, processing time might be delayed 2-3 business days. Delivery might be delayed within 10-15 days.
| Countries | Delivery Time (Working Days) |
|---|---|
| United States, Spain, Norway, Singapore, Sweden, Austria, Japan, Belgium, Ireland, Turkey, Portugal, Luxembourg, Thailand, New Zealand, United States Minor Outlying Islands, Switzerland, Denmark, Canada | 7-15 Days |
| Germany, United Kingdom, Australia, France, Netherlands | 5-10 Days |
| Russia, Indonesia, Finland, Hungary ,Poland, Ukraine | 10-20 Days |
| Italy, Israel, Greece, Malaysia, South Korea | 12-20 Days |
| Mexico, Kazakhstan | 15-20 Days |
Shipping Method
We only offer Standard Shipping now.
We stock lenses in both U.S. and Hong Kong warehouses. We follow the proximity rule and ship orders if the items are in stock in the warehouse nearest to the customers.
We appreciate your patience and remain committed to delivering your orders as soon as possible.
Shipping Fee
1、FOR DAILY CONTACTS
| Order Value | Standard Shipping Fee |
| (0.00,19.99) | 4.99 |
| [19.99,+∞) | FREE |
2、FOR U.S. CUSTOMERS
Shipping from the U.S. warehouse usually takes 2-6 days to arrive at the doorstep.
Click the Link for colors stocked in the U.S. warehouse
| Order Value | Standard Shipping Fee |
| (0.00,50.99) | 6.99 |
| [50.99,+∞) | FREE |
3、FOR OTHER COLORS
| Order Value | Standard Shipping Fee |
| (0.00,28.99) | 9.99 |
| [29.00,+∞) | FREE |
Any question, be free to contact us, and we will get back to you in the first chance!
Email: service@mislens.com
Website: www.mislens.com
FOR MORE INFORMATION PLEASE CHECK Shipping Terms
RETURNS
- When you receive the package, please check if the package is in good condition
- If you receive a defective product, we will exchange it for free (Defects include: lens color difference, broken lens or other quality problems)
- Please feel free to get in touch with us, you can send an email to service@mislens.com
- FOR MORE INFORMATION PLEASE CHECK Return & Refund Policy
ONLY APPLICABLE TO US CUSTOMERS
To provide our customers with the best care and service, we have implemented a verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA) and Rules for US customers. Under the FCLCA, we are required to verify your contact lens prescription.
We provide easy methods of verifying your contact lens prescription during your checkout process. You can also submit the copy or photo scan to the email: service@gmail.com with your name and order ID. If you do not have, we can verify your prescription directly with your eye care professionals.
1. Upload your copy of prescription.
You can provide us a copy of your valid prescription written by eye care professionals. You can either scan or snap a picture of your written prescription. Providing invalid or inaccurate prescription may result in order cancellation.(we only accept prescriptionthat has tobe the same person as the individual who was prescribed the contact lenses)
2. Submit contact info of your eye care professional / optometrist / optician.
Kindly provide us with the necessary information, name and phone number of your eye care professional.
We will contact your eye care professional and verify the accuracy of the prescription. Your eye care professional has eight business hours to respond (extended to the immediate working day upon weekends or public holidays). If your eye care professional does not respond within the required time, the prescription is verified automatically, and we may process and ship your order.
3.To Protcet personal information.We will DELETE your prescription information after the prescription has been verified. Once the prescription is uploaded, we will NOT keep the record for you, you will have to upload agagin with your next order.
